Login Issues

If you’re having trouble logging into Blackboard, here are the most common issues and how to fix them:

---

🔍 1. Check Your Username and Password

• Double-check for typos — especially with capital letters or symbols.
• Try copying and pasting from a known-good password source.
• Make sure Caps Lock is off.

---

🔐 2. Reset Your Password

• Look for a “Forgot Password” or “Reset Password” link on the Blackboard login page.
• If Blackboard is connected to your school account, you may need to reset your school credentials via your campus portal (like MyCollege or Banner).

---

🌐 3. Use the Correct URL

• Each school has its own Blackboard login URL (e.g., blackboard.schoolname.edu).
• Don’t use a generic Blackboard site — always access it through your school’s website or learning portal.

---

💻 4. Try a Different Browser or Device

• Supported browsers: Chrome, Firefox, Edge (updated versions)
• Clear your browser cache and cookies.
• Try logging in from another device (like your phone or another computer).

---

📡 5. Check Blackboard Server Status

• Visit your school’s IT support page or Blackboard’s status page to see if there’s a known outage.

---

🧰 6. Contact Technical Support

If all else fails:

• Contact your school’s Help Desk or IT Services.
• Provide details like:
  • Your username/email
  • What happens when you try to log in (error message?)
  • What browser/device you’re using

---